Terms and Conditions - On Time, Any Time - Guaranteed.

Interpretation

"Service Centre"- The primary outlet for customer contact to request mobile service and or obtain product. The "Service Centre" is also the home base for the HOSE DOCTOR®.
"HOSE DOCTOR®"- A mobile service providing on site sales and servicing of products to customers 24 hours per day, 7 days per week
"Customer"- Person that contacts ENZED® requesting service at the Location.
"Location"- The geographic position where the mobile service requested and communicated by the customer and agreed by ENZED® is to take place.
"Agreed Time"- the time the HOSE DOCTOR®" is due to arrive at the Location as discussed and agreed with the customer.
"Service Charge"- the fixed call out fee from the HOSE DOCTOR® for the services to be provided to the customer.

Terms and Conditions

If a HOSE DOCTOR® does not arrive at the Location within 15 minutes of the Agreed Time, the Service Charge will be deducted from the total nett value of the invoice.
The Agreed Time, as defined above, can be renegotiated and if all parties are in agreement the new time then becomes the Agreed Time.
The On Time, Anytime - Guarantee is effective from the 15th March 2007.
The Service Charge penalty cannot be exchanged for cash or future credit.
Any disputes over the Agreed Time are to be resolved between the Service Center, HOSEDOCTOR® and the customer.
It is the responsibility of the individual Service Centers to resolve any dispute pertaining to payment for the On Time Any Time - Guarantee.
The On Time Any Time - Guarantee applies to Australia Only.
Parker Hannifin (Australia) Pty Ltd. (the Franchisor) reserves the right to amend the Terms and Condition as required.